After registering, you will automatically receive a confirmation email. If you don’t receive it within a few minutes:

- Check your Spam or Promotions folder.  

- Make sure you entered your email address correctly.  

- If the issue persists, contact our customer service team—we’ll help you complete your registration.

If you're having trouble accessing your account:

1. Make sure you’re entering the correct email and password.  

2. If you’ve forgotten your password, click on Forgot password to receive a reset link.  

3. Check your internet connection or try using a different browser.  

4. If the issue persists, please contact our customer support, providing your registered email address and a description of the issue: we’ll help you restore access.

We ship throughout Italy, across the EU, and to several non-EU countries. During checkout, you’ll be able to select your destination country and view available shipping options, costs, and estimated delivery times for your area.

Orders are typically processed within 1–2 business days.

- Italy: Standard delivery takes 2–3 business days.  

- International: Delivery times vary depending on the country and may range from 3 to 10 business days.

Once your order has shipped, you will receive a confirmation email with the shipping details.

Yes, once your order has been shipped, you will receive an email with a tracking number and a link to the courier’s website. You’ll be able to follow your package in real time until delivery.

If you wish to change or cancel an order, please contact our customer service immediately. Orders can only be modified or canceled if they have not yet been processed by our warehouse.

Yes, you can request a delayed shipment by contacting our customer service. We will confirm availability and provide the new estimated delivery date.

Once your order has been shipped, it’s no longer possible to change the delivery address. In this case, we recommend contacting the courier directly using the tracking number to arrange any alternative delivery options.

If the courier is unable to deliver your package, you will receive a notification by email. In most cases, the courier will attempt another delivery in the following days.  

If you experience issues, please contact our customer service with your order number — we’ll help you resolve the matter quickly.

Unfortunately, it’s not possible to modify an order once it is being processed. We recommend placing a new order for the missing product. Alternatively, contact our customer service with your order number — we’ll do our best to help you quickly.

We accept the following payment methods:

• Credit and debit cards (Visa, Mastercard, Maestro, American Express)  
• PayPal  
• Klarna
• Apple pay
• Google pay

All transactions on our website are secure and protect your personal data.

Yes, we offer payment in installments through PayPal. At checkout, you can select the installment plan that best suits your needs.

Yes, you can exercise your right of withdrawal within 14 days from receiving the product.  

The item must be intact, unused and returned with original tags and packaging. Once received and verified, ACCAPI will issue a full refund using the same payment method used during purchase.

Yes, you can return the incorrect size and order the correct one. We recommend placing a new order for the correct size and returning the unwanted item through our return procedure.

Direct model exchanges are not available. Please return the purchased item and place a new order for the desired model.

Unless otherwise stated, return shipping costs are the responsibility of the customer. In cases of defective products or shipping errors, ACCAPI will cover the return costs.

Refunds are processed within 14 days after receiving and verifying the returned item. The amount will be refunded through the same payment method used for the original order.

Each garment has its own size guide, available on the product page. We recommend checking it to find the best fit.

Follow the care instructions on the garments: hand wash, moderate temperature, and no bleach. This will help preserve the fabric's performance and extend the life of your apparel.

ACCAPI FIR technology uses patented infrared fibers that stimulate microcirculation and support muscle recovery. These garments help maintain optimal body temperature, improving both athletic performance and daily well-being.

EQT technology enhances postural stability in both static and dynamic upright positions, while also reducing energy expenditure.

Thermal tops, technical socks, and selected sportswear items include these technologies. You’ll find the specific indication directly on the product page.

ACCAPI technical garments are designed for sports, but thanks to their comfort, fit and advanced technologies, they are also ideal for everyday use. They provide well-being, muscle support, and constant thermoregulation to keep your body comfortable throughout the day.

Yes. Orthopedic supports and garments with ACCAPI FIR technology are designed to support recovery, reduce muscle pain, and improve circulation.

Yes. Some collections use recycled materials and eco-friendly processes, such as the ERGOCYCLE underwear line. The goal is to combine performance, well-being, and environmental responsibility.

Yes, all products are 100% Made in Italy, crafted with certified materials and patented technologies.

Absolutely! Thermal shirts, technical socks, and other sportswear are designed to protect the body and maintain high performances even in challenging conditions.

ACCAPI products utilize patented FIR and EQT technologies, designed to stimulate microcirculation, optimize muscle recovery, and maintain an ideal body temperature. This allows athletes to enhance their performance and achieve greater everyday well-being.

You can reach us by email or phone. Our team is available to help you find the products best suited to your needs, resolve any issues with returns or shipments, and answer any other questions related to your orders or account.

Yes. Our team will guide you in choosing the products that best meet all your needs.